We are excited to introduce a new Human Resources Ticketing System, designed to enhance the employee experience when seeking assistance from the ¶¶Òù HR team. This powerful new system streamlines the process to address HR-related questions about UEIWorkforce, employee benefits, recruitment, onboarding, etc. by ensuring timely communication and efficient support.
How It Works:
- Create a Ticket: Choose the relevant category from a comprehensive list of HR Support options.
- Provide Details: After choosing the service needed, complete the form to assist the HR team in understanding what’s needed..
- Submit: After submission, a ticket is assigned to the appropriate HR team member for further action.
Why Use the HR Help Desk?
- Efficient: The system significantly streamlines and efficiently enhances the process by centralizing requests, automating routing, and provides targeted assistance.
- Transparency: It allows the submitter to know who’s handling the request.
- Customized: We’ve tailored the system to collect essential information, making the process easier.. For instance, a new hire can submit a request specifically for benefits enrollment information and questions through custom fields.
- Quality Support: UEI’s HR team is committed to providing excellent customer service and with this new system, ensures that requests are tracked, assigned to the appropriate staff member, and promptly addressed.